Val Viardo – General Manager
Val has more than 27 years of senior management experience, delivering operational excellence and mission-critical results. He is responsible for ensuring Performance and Service Levels (PLA/SLA) are exceeded. He has a strong practical approach to analytical and solutions based management, adopting continuous improvement initiatives to operational results.
His expertise includes; Business Set-Up, Fit-Outs, Robotic Process Automation (RPO), Process Migration, Transition, Project Implementation, Financial (CAPEX/OPEX), P/L (EBITDA and EBIT) and Cash Flow Budget Management, Creation, Design and Implementation of Adult Learning Strategies, Performance and Relationship Management, Vendor and Contract Management, Training ROI, Transition and Migration (Off-Shoring and Near-Shore Outsource Management), BPO (NA and ASPAC), COPC Customer Experience Implementation Lead, ISO Certification, PCI-DSS Certification, Human Capital and Organizational Development.
Sherwyne Anne O. Al Fouzan– General Manager Human Resources
Sherwyne Anne has extensive professional work and leadership experience in human resource management. She held a variety of positions in Human Resource Management for both large and medium sized local and foreign corporations which contributed enormously to her significant expertise and profound credibility prior joining our team as a Human Resource Manager.
Sherwyne Anne’s core competencies are Recruitment and Selection, Resource and Client Management, Employee Engagement and Relations, Performance Management and Training.
Edgar Sanchez– General Manager for Data Capture
Edgar Sanchez joined our team as a Data Encoder and within a span of 1 year was promoted to Quality Control Technician. He then became Junior Programmer and progressed to Production Manager.
He is very much into volleyball and was one of the coaching staff of the Makati City delegation to the National Capital Region meet and the NCR delegation in the Nationals.
Alex Del Brocco – Director, Operations
Alex is a highly motivated and successful business entrepreneur with a strong commercial focus and common-sense approach to business. He has significant experience in business turnaround, strategy, business development, organisation, acquisitions, branding, multi-service offerings, people management, recruitment processes, client relationships and telecommunications. With over 20 years’ experience in workplace management, Alex is a skilled leader, adept at motivating all types of workforces and individuals.
Dean Bonnici – Director, Technology & Infrastructure
With over 20 years of experience in the delivery of technology solutions, Dean has managed a successful business delivering real world and cloud solutions to SME and Government sector clients. With a background in desktop application development he has grown toward the delivery of integration solutions within organisations to achieve database, SMS, telephony, infrastructure and security outcomes. Secure cloud delivery of solutions within and between organisations has become a core methodology and as a solutions provider, he has evolved his business to now include secure hosted infrastructure within Australia.
Heidi Glynn – Organisational Psychologist
Heidi Glynn is a registered psychologist, a member of the Australian Psychological Society, and specialises in organisational psychology. She holds a Bachelor of Behavioural Science degree and a Masters in Organisational Psychology.
Having completed extensive research in relation to job satisfaction and ‘person to job fit’, Heidi has the necessary professional skills to offer effective solutions for a range of workplace issues. Extremely competent in the areas of consultancy, counselling and human resources, Heidi has worked with many national and multi-national organisations. She uses her experience in selection and recruitment to ensure her clients receive a bespoke service that gives them exactly what they need.
Les Broeckx – Group Business Development manager
Les has over 20 years’ BPO experience in business support and contact centres in both Australia and the Philippines, holding senior roles in some of Australia’s leading brands ranging from business development to business effectiveness.
Les’s pragmatic approach to relationships, coupled with a passion for attention to detail coming from his PMBOK project management practice and LeanSix Sigma Blackbelt certification, ensures a collaborative and transparent engagement from scoping to delivery and the process improvement beyond.
Marisa Kurnia – Client Relantionship Manager
Marisa has extensive experience in managing professional relationships and proven success in leading and managing her team to operate efficiently. She has an array of qualifications, particularly in business and accounting. These qualifications have allowed her to implement the skills necessary within this fast-moving business environment, such as time management, problem solving and conflict resolution. Marisa has been a part of our team for many years now and plays an integral role in our functionality and success.
Mark Hubble – Strategic Business Development
Mark has over 16 years’ experience in the IT Industry at Senior Account Management and Sales Management and General Management levels. After completing a double major at Otago University and a two-year stint in Marketing and Sales in Auckland he spent the next four years in Europe, brokering large hardware deals to France and Spain.
Back in New Zealand he joined IndeServe, a large backbone cabling company as Senior Account Manager involving large Auckland based RFP’s. He joined Maclean Computing initially as an Account Manager and was later appointed Sales Manager. He career has given him a broad knowledge of the IT industry from hardware sales and network backbones to large network infrastructure design and consultancy.
In 2005 he co-founded Radius Recruitment, now a leading boutique IT Recruitment Agency in New Zealand and his flagship business for a number of national and international companies and initiatives. He joined CCC in 2014 as leader of its NZ operations.